Office Skills QQI Level 4 | 4M2070

Course modules

4N1989 Customer Service
4N1116 General Office Skills
4N2138 Functional Maths
4N0689 Communications

What will I learn?

This course teaches students the customer service, I.T., and general office skills that are essential for modern office environments.

How is this course taught?

This course is taught in person. Classes take place in the Castlemill Education Centre in Balbriggan, and in Burgundy House in Swords.

When will this course take place?

The next course modules will start in September 2024 and finish in January 2025. Students will have holidays during the October midterm break and Christmas.

Who can apply for this course?

Adults who live in the Fingal area can apply for this course. To ensure that you are offered a place on a course which is at the right level for you and appropriate to your learning needs all applicants are assessed prior to placement on the course. A high level of English language and IT skills are required for the course.

Am I eligible for course funding?

Students on this course are eligible for funding if:

  • they are an early school leaver, or
  • they are receiving a social welfare payment, or
  • they are receiving a carer’s payment, or
  • they have a medical card or G.P. card, or
  • they are signing for credits.

How do I apply?

  • Click the links below to apply online,
  • Call 01 841 7763 (Balbriggan) or 01 840 8946 (Swords) to apply over the phone,
  • Email (Balbriggan) or (Swords) if you have questions about the application process or would like more course information,
  • Visit our centres to apply in person. Locations can be found below.


Functional Maths 


General Office Skills, Word Processing and Customer Service


Functional Maths


General Office Skills, Word Processing and Customer Service

Centre Locations

Castlemill Education Centre, Balbriggan K32 P237

Sarsfield House, Balbriggan K32 KX82

Burgundy House, Swords K67 DY60